SHIPPING AND DELIVERY
Delivery will be in the UK only however, if you have any queries about worldwide delivery please contact us directly & we will do everything we can to help.
The shipping prices are calculated by the total weight, this covers postage & packing and will be sent by Royal Mail. The shipping cost is automatically calculated at the checkout. You will always be able to see this charge before you place your order.
East Neuk Candle Co. will aim to pack & dispatch your order within 2 working days. We would like to have your parcel with you within 5 working days however; we will not take any responsibility for any orders delayed by any circumstance beyond our control.
HOW TO MAKE A PAYMENT
To make a payment you do not need a PayPal account. Simply press the “check out with PayPal “ button, scroll down to “pay by debit or credit card” and enter your card details.
RETURNS AND REFUNDS
We hope you enjoy your product but if you need to return an item to East Neuk Candle Co. then you have 14 days to do so. Returned goods must be in unused condition & in their original packaging. You are responsible for the return costs.
We will check all goods thoroughly before dispatch, however should you ever receive a faulty item then please contact us through our contact page & we will get back to you.
If you've changed your mind, don't worry, so long as we haven't yet dispatched your order we can cancel, all we ask is that you get in touch with us as soon as possible.
If you have any queries at all about our delivery & returns policy please feel free to get in touch using our contact page.
This returns policy does not affect your statutory rights